SHIPPING & RETURNS

Orders received after 11am EET are usually processed and shipped from our warehouse after 1-2 business days. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received and cleared, excl. when there is a domestic payment on delivery.

Domestic and Worldwide Shipping

Note that once an order is shipped, we cannot be held responsible for delays or damages caused by the shipping carrier or during transit. In the unlikely case that your order is delayed or lost, we will work with you and the shipping carrier to assist you in resolving the situation. Orders can also be insured if such request is initiated by the customer.

SHIPPING&DELIVERY

Most of the orders are shipped via Postal Service with tracking information with delivery time estimated 6+ business days within Europe.

For qualifying countries and domestic delivery Speedy can be selected as delivery option.

We accept special carrier requests (FedEx, UPS, DHL, ect.) for orders over 200 euro.

When you finish with your purchase,  we hope you are happy! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and with the proof of payment mail your return to the following address:

bloomstars.info@gmail.com

Attn: Returns

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

bloomstars.info@gmail.com

bloomstars.info@gmail.com

Chervena stena Str. 8

Sofia, 1421 

Tel: +359888909393  

© 2019 by Bloom Stars Ltd.