SHIPPING & RETURNS

Orders received after 11am EET are usually processed and shipped from our warehouse after 1-5 business days (Standard) and 10-15 business days (Pre-Order). Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received and cleared, excl. when there is a domestic payment on delivery.

Domestic and Worldwide Shipping

Note that once an order is shipped, we cannot be held responsible for delays or damages caused by the shipping carrier or during transit. In the unlikely case that your order is delayed or lost, we will work with you and the shipping carrier to assist you in resolving the situation. Orders can also be insured if such request is initiated by the customer.

SHIPPING&DELIVERY

Most of the orders are shipped via Postal Service with tracking information with delivery time estimated 7+ business days within Europe.

For qualifying countries and domestic delivery Speedy can be selected as delivery option.

We accept special carrier requests (FedEx, UPS, DHL, ect.) for orders over 200 euro.

COLORS

Differences in the colors displayed on the website and the actual colors of the models may occur depending on the color rendering of your computer. Therefore, we do not guarantee that the colors displayed on the website match the actual colors of the models.

 

RETURNS

When you finish with your purchase,  we hope you are happy! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. The return is at the expense of the buyer.

RETURN PROCESS

To return an item, place the item securely in its original packaging and with the proof of payment mail your return to the following address:

Speedy Office , 'Ami Boue' str. 17-23, Sofia, Bulgaria 

If you have any questions you can contact us on bloomstars.info@gmail.com

Attn: Returns

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.

EXCEPTIONS    

For products that are defective or damaged upon receipt, please contact us at the customer service number below to arrange a refund or replacement. We are not responsible for product damage due to improper use.

        

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

bloomstars.info@gmail.com